③ The “Mall’s” expression of acceptance includes confirmation of the user’s purchase application and the possibility of sale.
It must include information on whether, correction or cancellation of purchase request, etc.
Article 11 (Payment Method) Payment for goods or services purchased at the “Mall” may be made using any of the available methods listed below. However, the “Mall” cannot collect any additional fees under any name for the price of goods, etc. for the user’s payment method.
1. Various account transfers such as phone banking, internet banking, and mail banking
2. Various card payments such as prepaid cards, debit cards, and credit cards
3. Online bank transfer
4. Payment using electronic money
5. Payment upon receipt
6. Payment using points paid by the “mall” such as mileage
7. Payment using gift certificates that have been contracted with the “mall” or approved by the “mall”
8. Payment using other electronic payment methods, etc.
Article 12 (Notice of Confirmation of Receipt, Change and Cancellation of Purchase Application)
① When the “mall” receives a purchase application from a user, it sends the user a notice of confirmation of receipt.
② When a user who has received a notice of confirmation of receipt finds a discrepancy in the expression of intent, etc., the user may immediately request a change or cancellation of the purchase application after receiving the notice of confirmation of receipt, and the “mall” shall promptly process such request prior to delivery if requested by the user. However, if payment has already been made, the provisions of Article 15 on withdrawal of subscription, etc. shall apply.
Article 13 (Supply of Goods, etc.)
① Unless there is a separate agreement between the user and the “Mall” regarding the timing of supply of goods, etc., the “Mall” shall take necessary measures such as custom manufacturing, packaging, etc. so that the goods, etc. can be delivered within 7 days from the date the user made the application. However, if the “Mall” has already received all or part of the payment for the goods, etc., the “Mall” shall take measures within 3 business days from the date of receipt of all or part of the payment. In this case, the “Mall” shall take appropriate measures so that the user can check the supply procedure and progress of the goods, etc.
② The “Mall” shall specify the means of delivery, the party responsible for the delivery cost by means, and the delivery period by means for the goods purchased by the user. If the “Mall” exceeds the agreed delivery period, the “Mall” shall compensate the user for any resulting damages. However, this shall not apply if the “Mall” proves that there was no intent or negligence.
Article 14 (Refund) If the “Mall” cannot deliver or provide the goods, etc. that the user has requested to purchase due to reasons such as out of stock, it shall promptly notify the user of the reason and, if the payment for the goods, etc. has been received in advance, refund the payment within 3 business days from the date of receipt or take necessary measures for a refund.
Article 15 (Cancellation of subscription, etc.)
① A user who has entered into a contract with the “Mall” for the purchase of goods, etc. may cancel the subscription within 7 days from the date of receipt of the written contract in accordance with Article 13, Paragraph 2 of the Act on Consumer Protection in Electronic Commerce, etc. (if the supply of goods, etc. is made later than the date of receipt of the written contract, it shall refer to the date of receipt of the goods, etc. or the start of the supply of goods, etc.). However, if the Act on Consumer Protection in Electronic Commerce, etc. provides otherwise regarding cancellation of subscription, the provisions of the Act shall apply.
② If the user has received the goods, etc., he/she may not return or exchange them in the following cases:
1. If the goods, etc. are lost or damaged due to a reason attributable to the user (however, if the packaging, etc. is damaged in order to check the contents of the goods, etc., the subscription may be cancelled)
2. If the value of the goods, etc. is significantly reduced due to the use or partial consumption of the user
3. If the value of the goods, etc. is significantly reduced to the extent that resale is difficult due to the passage of time
4. If the original goods, etc. can be copied with goods, etc. of the same performance, if the packaging of the goods, etc. is damaged
③ In the case of subparagraphs 2 through 4 of paragraph 2, if the “mall” did not take measures such as indicating the fact that subscription cancellation, etc. is restricted in a place where the consumer can easily see it in advance or providing trial products, the user’s subscription cancellation, etc. is not restricted.
④ Notwithstanding the provisions of paragraphs 1 and 2, if the contents of the goods, etc. are different from the displayed or advertised contents or are performed differently from the contractual contents, the user may cancel the subscription, etc. within 3 months from the date of receipt of the goods, etc., or within 30 days from the date the user learned or could have learned of the fact.
Article 16 (Effect of Cancellation of Subscription, etc.)
① If the “Mall” receives a return of goods, etc. from a user, it shall refund the price of the goods, etc. already paid within 3 business days. In this case, if the “Mall” delays the refund of the goods, etc. to the user, it shall pay the delayed interest calculated by multiplying the delayed interest rate stipulated in Article 21-2 of the “Enforcement Decree of the Act on Consumer Protection in E-Commerce, etc.” by the delay period.
② When refunding the above amount, if the user paid the price of the goods, etc. using a payment method such as a credit card or electronic money, the “Mall” shall request the business operator who provided the payment method to suspend or cancel the claim for the price of the goods, etc. without delay.
③ In the case of cancellation of subscription, etc., the user shall bear the cost required to return the goods, etc. supplied. The “Mall” shall not claim a penalty or compensation for damages from the user due to cancellation of subscription, etc. However, if the contents of the goods, etc. are different from the displayed/advertised contents or are performed differently from the contract contents and the subscription is cancelled, etc., the cost required for returning the goods, etc. shall be borne by the “Mall”.
④ If the user pays the shipping cost when receiving the goods, etc., the “Mall” shall clearly indicate who will bear the cost when the subscription is cancelled so that the user can easily understand.
Article 17 (Personal Information Protection)
① When collecting the user’s personal information, the “Mall” collects the minimum amount of personal information necessary for providing the service.
② The “Mall” does not collect in advance the information necessary for the performance of the purchase contract when registering as a member. However, this does not apply when the minimum amount of specific personal information is collected in cases where identity verification is required prior to the purchase contract in order to fulfill obligations under relevant laws.
③ When collecting and using the user’s personal information, the “Mall” shall notify the user of the purpose and obtain consent.
④ The “Mall” shall not use the collected personal information for purposes other than the intended purpose, and when a new purpose of use arises or when providing it to a third party, the “Mall” shall notify the user of the purpose and obtain consent at the stage of use/provision. However, if the relevant laws provide otherwise, there are exceptions.
⑤ In cases where the “Mall” must obtain the user’s consent pursuant to Paragraphs 3 and 4, the identity of the person in charge of personal information management (affiliation, name, phone number, and other contact information), the purpose of collecting and using information, matters related to the provision of information to third parties (recipient, purpose of provision, and content of information to be provided), etc., as stipulated in Article 22 Paragraph 2 of the “Act on Promotion of Information and Communications Network Utilization and Information Protection, etc.” must be specified or notified in advance, and the user may withdraw this consent at any time.
⑥ The user may request to view or correct errors in his/her personal information held by the “Mall” at any time, and the “Mall” is obligated to take necessary measures without delay. If the user requests correction of an error, the “Mall” shall not use the relevant personal information until the error is corrected.
⑦ “Mall” shall limit the number of persons handling the personal information of users to the minimum in order to protect personal information, and shall be fully responsible for any damage suffered by users due to loss, theft, leakage, provision to a third party without consent, alteration, etc. of the personal information of users, including credit card and bank account information.
⑧ “Mall” or a third party that has received personal information from it shall destroy the personal information without delay when the purpose of collection or provision of the personal information has been achieved.
⑨ “Mall” shall not set the consent box for collection, use, and provision of personal information as pre-selected. In addition, “Mall” shall specifically state the services that will be restricted if the user refuses to consent to the collection, use, and provision of personal information, and shall not restrict or refuse the provision of services, such as membership registration, due to the user’s refusal to consent to the collection, use, and provision of personal information that is not a mandatory collection item.
Article 18 (Obligations of “Mall”)
① “Mall” shall not engage in any acts prohibited by laws and regulations or these Terms and Conditions or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably in accordance with these Terms and Conditions.
② “Mall” must have a security system to protect users’ personal information (including credit information) so that users can safely use Internet services.
③ “Mall” shall be responsible for compensating users for damages incurred due to unfair labeling or advertising practices as defined in Article 3 of the Act on Fair Labeling and Advertising regarding products or services.
④ “Mall” shall not send users unsolicited commercial advertising e-mails.
Article 19 (Member’s Obligations Regarding ID and Password)
① Except for the cases in Article 17, members are responsible for managing their ID and password.
② Members shall not allow third parties to use their ID and password.
③ If a member becomes aware that his/her ID and password have been stolen or is being used by a third party, he/she shall immediately notify “Mall” and follow the instructions provided by “Mall”.
Article 20 (User’s Obligations) Users shall not perform the following acts:
1. Registration of false information when applying or changing
2. Theft of others’ information
3. Change of information posted on the “Mall”
4. Transmission or posting of information (such as computer programs) other than information specified by the “Mall”
5. Infringement of intellectual property rights such as copyrights of the “Mall” or other third parties
6. Acts that damage the reputation of the “Mall” or other third parties or interfere with their business
7. Acts of disclosing or posting obscene or violent messages, images, voices, or other information that is against public order and morals on the mall
Article 21 (Relationship between the linked “Mall” and the linked “Mall”)
① When the upper “Mall” and the lower “Mall” are connected by a method such as a hyperlink (e.g., the target of the hyperlink includes text, pictures, and moving images), the former is called the linked “Mall” (website) and the latter is called the linked “Mall”.
The linked “mall” (website) is called.
② If the linked “mall” clearly states on the initial screen of the linked “mall” or on a pop-up screen at the time of connection that it does not assume warranty responsibility for transactions between users and the linked “mall” regarding goods, etc. provided independently, it does not assume warranty responsibility for such transactions.
Article 22 (Attribution of Copyright and Restrictions on Use)
① The copyright and other intellectual property rights for works created by the “mall” belong to the “mall.”
② Users may not use information obtained by using the “mall” for profit purposes or allow third parties to use information for profit by means of reproduction, transmission, publication, distribution, broadcasting, or other methods without the prior consent of the “mall.”
③ The “mall” must notify the user in question when using the copyright belonging to the user according to the agreement.
Article 23 (Dispute Resolution)
① “Mall” establishes and operates a damage compensation processing organization to reflect legitimate opinions or complaints raised by users and compensate for the damages.
② “Mall” gives priority to complaints and opinions submitted by users. However, if prompt processing is difficult, the user will be notified immediately of the reason and processing schedule.
③ In the event of a request for damage relief from a user in relation to an e-commerce dispute that has arisen between “Mall” and a user, the dispute may be subject to the mediation of a dispute resolution agency commissioned by the Fair Trade Commission or the city/provincial governor.
Article 24 (Jurisdiction and Governing Law)
① Litigation regarding e-commerce disputes that have arisen between “Mall” and a user shall be under the exclusive jurisdiction of the local court with jurisdiction over the user’s address at the time of filing, or if there is no address, the user’s residence. However, if the user’s address or residence is unclear at the time of filing or the user is a foreign resident, the case shall be filed with the competent court under the Civil Procedure Act.
② Korean law applies to e-commerce lawsuits filed between “Mall” and users.